We are looking for a full time Customer Service Representative or a CSR Team Lead to join our team. As an essential business during uncertain times, our mission is to help our clients provide the best quality care for their pets. This requires the level of attention to detail and care to be expected from a top medical facility.
We were already a busy and fast paced business but with the COVID situation and curbside service the level of incoming calls has increased exponentially. The CSR position handles all the calls, emails, and texts message interactions with our clients. This is a high intensity environment that requires 100% accuracy.
Our Client Service Representatives are responsible for providing clients with product and service information, scheduling appointments, and checking patients in. This requires a detail oriented person who is efficient at multitasking to review medical records for correctly timing visits and take clear messages.
We are looking for a professional who will love and care for our clients, communicate client instructions clearly, and work well with others. While we care for pets as a veterinary hospital, the CSR position is exclusively interacting with our staff with the goal of client satisfaction (not interacting directly with the pets). We provide great benefits and ample opportunities to learn and grow alongside others. We strive to be a drama free environment that will help you grow professionally.
Understand and communicate the value of our services to our clients
Document client and patient records for excellent communication
Answer continual stream of phone calls, emails, and texts
Manage tasks to support team workers and client satisfaction
We are a paperless practice so computer proficiency is a must as we use multiple softwares and apps continually
Positive and professional demeanor
Excellent communication, organization, and follow-through
Excellent email and text messaging etiquette
Occasionally lift heavy objects (bags of dog food)
Full time (37 to 40h/wk). Because appointments vary from day to day and emergencies arise, the staff schedule changes from week to week. This will be a mix of one shift (6+ hrs), and two shifts (12+ hr). On average, staff members work full time hours over four days each week. CSR's will also be on their feet the majority of the day.
Additional Salary Information: Full compensation package with paid-time-off, medical insurance, retirement match, pet care discounts and incentives for community involvement.
About Michigan City Animal Hospital
We are a progressive AAHA small animal hospital that prides ourselves on providing high quality medicine with a reputation for compassionate care. We currently have three doctors, three technicians and a support staff of eighteen including a full-time practice manager. We use the most up-to-date techniques in diagnosing and treating small animals such as laser and laparoscopic surgery, digital X-rays (dental and whole body), ultrasound, in house labs, cold laser therapy and acupuncture. We operate as a paperless practice currently using Avimark. Our 12,450 sq. ft. facility received the 2005 Hospital Design Competition Merit Award for excellence in veterinary hospital. Our facility gives us the flexibility to continue our growth and provide the latest care for our patients and a comfortable environment for our clients and staff. In addition to small animal we also treat the animals at the local Washington Park Zoo and many of the local law enforcement agencies.